Thank you for shopping at Chuck Hafner’s Farmer’s Market & Garden Center.

We appreciate your business and continued support.

Return Policy & Guarantee

Chuck Hafner’s Farmer’s Market and Garden Center is committed to providing our customers with a pleasant and rewarding shopping experience.  We pride ourselves on carrying the highest quality products and the healthiest plants in CNY. We realize that not every purchase works out as planned and are happy to offer returns based on the following guidelines. Please note, refunds will be given in the form of tender and items paid by check cannot be refunded for 10 business days.

Live Plants Return Policy

Live plants require daily care; therefore we can not offer full refunds once they have been away from our care for 24hrs. All live plant returns will be subject to a quality inspection.

Live Plants Warranty:

**Original sales receipt AND failed plant are required for warranty**

We hand select and grow only the highest quality plants for outstanding performance in your garden and Landscape. Our knowledgeable staff’s constant care of our green goods ensures they are in prime growing condition when they leave our care. If you have any questions or concerns regarding your purchase please contact one of our qualified staff members. They are your personal “plant doctors” on call 7 days a week.

Trees and Shrubs:

are guaranteed for 1 year from the date of purchase at 50% of the purchase price. If your plant should fail within 1 year of purchase, please return to our nursery with both the deceased plant and original sales receipt. We will be happy to provide you with a Chuck Hafner’s gift card for 50% of the purchase price.

Perennials and Roses:

are guaranteed from the date of purchase until October 31st of the current growing season only. If your plant should fail during the growing season, please return to our nursery with both the deceased plant and original sales receipt. We will be happy to provide you with a Chuck Hafner’s gift card for 50% of the purchase price.

Exempt items – Annuals, Tropicals, and Final Sale items (price ending in .97)

Trees installed by Chuck Hafner’s Landscapes:

are guaranteed for 2 years from the date of purchase at 100% of the purchase price. If yours should fail within 2 years of installation we will replace it with the same plant or a plant of equal value. This is a one-time guarantee on the original purchase. Please contact our Landscape office (telephone number 315 452-0736) with any questions or concerns you may have regarding trees they installed and they will gladly assist you.

Home & Garden Goods:

  • Returns must be made within 30 days of purchase and accompanied by an original sales receipt. Read exceptions below:
  • Merchandise must be returned in the same condition as when purchased and in original packaging.
  • Seasonal holiday items such as Easter, Halloween, Thanksgiving, and Christmas must be made within 7 days of purchase and we are unable to accept returns after the holiday.
  • We are unable to offer returns on final sale items (price ending in .97), consumable products, delivery service charges, and gift cards.